Terms of Service

Last Updated: January 26, 2026

These Terms of Service (“Terms”) govern your access to and use of the SoloPro platform, including the SoloPro website, web application, and mobile applications (collectively, the “Platform”), which is operated by SoloPro, LLC, a Delaware limited liability company (“SoloPro,” “we,” “us,” or “our”). By creating an account or using the Platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not access or use the Platform.

1. The Platform

SoloPro is a software Platform designed to help independent contractors and small service businesses manage jobs, customers, invoices, payments, and related business operations. SoloPro does not provide legal, tax, accounting, or other professional services.

2. Eligibility

You must be at least 18 years old to use the Platform. You may use the Platform as an individual or on behalf of a business entity, but in the latter case you represent that you have the authority to bind that business to these Terms.

3. Account Registration

To access the Platform, you must create an account using a valid email address and phone number. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. If you suspect any unauthorized use of your account, you must notify us immediately.

4. Account Suspension

SoloPro may suspend or restrict your access to the Platform if you violate these Terms (e.g. engaging in prohibited activities or misuse of the service). Termination of accounts is reserved for extreme circumstances such as fraud, illegal activity, or abuse of the Platform. SoloPro will not remove or modify user-created content except where required by law or legal order.

5. Subscriptions & Payments

SoloPro offers both free and paid subscription plans for the Platform, billed on a monthly or annual basis. Paid subscriptions automatically renew unless you cancel prior to the renewal date (see our Subscription Cancellation Instructions below on how to cancel). All fees and subscription charges are non-refundable.

Payments for subscriptions are processed by our third-party payment providers. You are responsible for any applicable taxes and transaction fees associated with the services. If a payment fails or cannot be processed, SoloPro may restrict your account access or suspend your subscription until payment issues are resolved. You are responsible for updating your payment information as needed to avoid lapses in service.

Billing and Proration Policy: All subscription fees are charged in advance for the full billing period (monthly or annual). No refunds or prorated credits will be provided for downgrades, cancellations, or account suspensions during a billing period. If you downgrade your subscription or cancel your account, you will retain access to the features of your paid plan until the end of your current billing period, at which point the downgrade or cancellation will take effect. If your account is suspended for violating these Terms, you remain responsible for paying subscription fees through the end of your current billing period. The only exception to this no-proration policy is for upgrades: if you upgrade from one paid subscription tier to a higher paid tier (for example, from Pro to Premium), you will be charged the prorated difference for the remaining days in your current billing period, and your new subscription tier will take effect immediately.

Free Plan Limitations: The free plan provides limited access to Platform features and may include restrictions on the number of customers, jobs, invoices, or storage capacity. Free plan users may not have access to premium features such as advanced reporting, priority support, or certain integrations. SoloPro reserves the right to modify free plan features and limitations at any time. To access the full range of Platform features, you may upgrade to a paid subscription plan.

Advertising and Promotional Content: SoloPro reserves the right to display advertisements, sponsored content, and promotional materials within the Platform on any subscription tier. The presence, placement, and frequency of advertisements may vary by subscription plan and may be modified at SoloPro's discretion. We will provide reasonable advance notice (at least 30 days) before implementing material changes to advertising practices. Advertisements displayed on the Platform are not endorsements by SoloPro, and we are not responsible for the content or claims made in third-party advertisements.

If your account is downgraded from a paid subscription to the free plan (whether due to cancellation, non-payment, or other reasons), and your existing data exceeds the free plan limits, you will not be able to add new customers, jobs, or other records until you have reduced your data below the applicable free plan thresholds. Your existing data will remain accessible, but you must delete records to fall within the free plan limits before adding any new entries.

Subscription Cancellation Instructions: You may cancel your paid subscription at any time. To cancel, log in to your SoloPro account and navigate to Settings > Subscription > Cancel Subscription. Alternatively, you may contact us at support@soloproapp.com to request cancellation. Cancellation will take effect at the end of your current billing period, and you will retain access to paid features until that date. No refunds will be provided for partial billing periods. After cancellation, your account will revert to the free plan unless you choose to delete your account entirely.

6. User Data & Content

Users of SoloPro may upload or store content and data on the Platform, including (but not limited to) customer names, contact information, addresses, photos, signatures, notes, invoices, and payment records related to their business (“User Content”). You retain ownership of all User Content that you upload to the Platform. By using the Platform, you grant SoloPro a limited license to host, use, process, display, and transmit your User Content as necessary to operate and maintain the Platform and provide services to you. This license is solely for the purpose of enabling SoloPro to provide the service and will terminate when you remove your content or cancel your account (except for backup copies as described below).

SoloPro may retain backup copies of user data and content for legal, regulatory, and compliance purposes. Such backups are maintained for safety and continuity, but data recovery for a user’s benefit is not guaranteed. Except as required by law, SoloPro will not access or use your stored content for any purpose outside of operating the service and fulfilling our legal obligations.

Backup Retention: Following account deletion, SoloPro will retain backup copies of your data for up to ninety (90) days for disaster recovery and legal compliance purposes. After this retention period, your data will be permanently deleted from our backup systems, except where longer retention is required by applicable law.

Data Export and Portability: You may request an export of your User Content at any time. To request a data export, log in to your SoloPro account and navigate to Settings > Account > Export Data, or contact us at support@soloproapp.com. We will provide your data in a commonly used, machine-readable format (such as CSV or JSON) within thirty (30) days of your request. Data exports will include your customer records, job records, invoices, and other User Content stored on the Platform. We recommend exporting your data before deleting your account.

7. Acceptable Use

When using the Platform, you agree to use it lawfully and ethically. Users may NOT engage in the following prohibited activities:

  • Illegal Activities: Using the Platform for any unlawful purpose or in furtherance of illegal activities.

  • Fraud or Deception: Creating fraudulent or deceptive invoices, records, or content on the Platform.

  • Harassment or Abuse: Harassing, abusing, or threatening other users, customers, or SoloPro personnel.

  • Unauthorized Access or Tampering: Attempting to reverse engineer, decompile, hack, disable, disrupt, or interfere with the Platform (including the underlying software and security measures), or circumventing any usage restrictions.

  • Competitive Misuse: Using data or content from the Platform to build a competing service or product, or copying features and ideas from SoloPro for competitive advantage.

Violation of these rules may result in suspension or termination of your account, as outlined in Section 4.

8. Intellectual Property

All rights, title, and interest in and to the Platform (including all software code, algorithms, workflows, designs, trademarks, logos, and user interface elements) are owned exclusively by SoloPro, LLC. Using the Platform does not grant you any ownership of these intellectual property rights. You may not copy, reproduce, distribute, or create derivative works from any part of the Platform. In particular, you are not permitted to use screenshots, features, or content from SoloPro for competitive purposes, nor use SoloPro’s name or trademarks without our prior written permission.

9. Disclaimers

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” SoloPro disclaims all warranties and representations, express or implied, regarding the Platform and its services, including any warranties of merchantability, fitness for a particular purpose, title, or non-infringement. We do not guarantee that the Platform will be error-free or uninterrupted. SoloPro is not responsible for any issues or losses arising from your use of the Platform, including (but not limited to) disputes between you and your customers, the accuracy or completeness of invoices or data you input, your compliance with tax or legal obligations in running your business, or any specific business outcomes or results.

10. Limitation of Liability

To the maximum extent permitted by law, SoloPro’s total cumulative liability to you for any claims arising out of or related to these Terms or the use of the Platform is limited to the total amount you have paid SoloPro in subscription fees in the twelve (12) months immediately prior to the event giving rise to the liability. In no event will SoloPro be liable to you for any indirect, incidental, consequential, special, or punitive damages, or any loss of profits, revenue, data, or business opportunities, even if we have been advised of the possibility of such damages. Some jurisdictions do not allow certain liability limitations; in such cases, liability will be limited to the greatest extent permitted by applicable law.

11. Mobile Application Terms

If you use SoloPro’s mobile applications, you acknowledge that the app may send you push notifications and may request access to certain device features or data (such as your camera for taking photos, your photo library for attaching images, your contacts for importing customer info, or your device’s location for location-based features). Granting access to these features is optional, but certain functionalities may not be available without the appropriate permissions.

Use of the mobile app is also subject to the terms and conditions of the platform through which you downloaded it (for example, the Apple App Store or Google Play Store). You agree to comply with any such third-party terms. Note that Apple Inc. and Google LLC (and their affiliates) are not responsible for the Platform’s content or services, and have no obligation to provide support or maintenance for the app. Your use of the mobile app must also comply with all usage rules of the app store provider.

12. Governing Law & Dispute Resolution

These Terms and your use of the Platform are governed by the laws of the State of Delaware, U.S.A., without regard to its conflict of law principles. Any dispute, claim, or controversy arising out of or relating to these Terms or the SoloPro Platform shall be resolved through binding arbitration on an individual basis. This means you agree not to bring or participate in any class-action lawsuit or class-wide arbitration against SoloPro. Arbitration will be conducted in English and, unless otherwise agreed by us, take place in a mutually agreed location or via a virtual/telephonic forum. Each party will bear its own costs, and the arbitrator’s decision will be final and may be entered as a judgment in any competent court. (You retain the right to seek relief for individual claims in small claims court as permitted by law, and this arbitration clause does not prevent you from bringing issues to the attention of federal, state, or local agencies as allowed by law.)

13. Changes to Terms

SoloPro may update or modify these Terms at any time. If we make material changes, we will provide notice to users (for example, by posting the updated Terms on our website or via email notification) and may require that you accept the new Terms in order to continue using the Platform. The “Last Updated” date at the top indicates when the latest changes were made. By continuing to use the Platform after updates to the Terms become effective, you agree to the revised Terms. If you do not agree to a change, you must stop using the Platform and, if applicable, cancel your subscription.

14. Contact Information

If you have any questions about these Terms or need to contact us for any reason, please reach out to us:

SoloPro, LLC (a Delaware limited liability company)
4008 Martinique Court
Orange Beach, Alabama 36561
Email: support@soloproapp.com